Add an order manually and confirm overwrite

What this article covers

This guide explains how to manually add delivery info to an order and safely confirm overwrite when data already exists.

Use this when:

  • an order was created outside normal flow

  • customer gave delivery details later

  • you need to fix missing schedule data quickly

Where to do this

Go to App -> Orders.

Click Add Order in the top-right area.

What you can enter

In the Add Order form, fill:

  1. Order ID (required)

  2. Order type (Shipping / Delivery / Store Pickup)

  3. Delivery date (optional)

  4. Time slot start/end (optional)

Then click Continue.

Confirmation step (important)

After Continue, the app checks whether this order already exists in the app database.

You will see one of two states:

  • New order: a new entry will be created

  • Existing order: current values are shown and your new values are shown side-by-side

If existing data is found, saving will overwrite old values.

Click:

  • Back to revise values, or

  • Confirm & Save to proceed

What happens after save

When you confirm:

  • Data is upserted (create or update)

  • Orders table refreshes with latest values

  • Sync job is queued to keep Shopify-side data aligned

So manual add works for both:

  • brand-new order IDs in app DB

  • existing order IDs that need updates

Best practices before overwrite

  • Double-check Order ID

  • Compare Current vs New values carefully

  • Confirm date/time with customer before saving

  • Keep internal notes if this was a manual correction

Common mistakes

  • Typing wrong order ID

  • Using wrong order type

  • Overwriting correct data by accident

  • Saving time without matching date context

  • Assuming there is an undo button

Quick troubleshooting checklist

If Add Order fails or seems incorrect:

  1. Confirm Order ID is valid

  2. Confirm you clicked Confirm & Save on step 2

  3. Refresh Orders page after save

  4. Search/filter to verify updated record

  5. Retry if session expired or network request failed

In short

  • Add Order is a safe 2-step flow: Continue -> Confirm & Save

  • Existing order data is clearly shown before overwrite

  • You can use it to create missing records or correct existing schedules quickly

This is the fastest recovery path when delivery info is missing after checkout.