What happens when monthly order limit is reached

What this article covers

This guide explains what happens when your store reaches the monthly order limit of your current plan, and what to do next.

How monthly limit works

Each plan has a monthly scheduled-order limit:

  • Free: 50 orders/month

  • Standard: 1,000 orders/month

  • Pro: unlimited

The app tracks monthly usage and checks it when delivery availability is requested.

What happens when limit is reached

When your store hits the monthly limit:

  • Delivery scheduling can be disabled for new selections

  • Customers may not see available delivery dates/time slots

  • The app returns a limit-reached state until reset or upgrade

In practice, this means checkout scheduling may stop working for additional orders in the same cycle.

How to recognize this issue

Possible signs:

  • Date/time widget suddenly stops showing options

  • Customers report they cannot select delivery date

  • You see messaging related to monthly limit reached

  • Order scheduling behavior changes without settings changes

What does NOT happen

  • Existing historical orders are not deleted

  • Your saved settings are not lost

  • Existing configuration (slots, holidays, methods) remains intact

Only new scheduling availability is affected.

What you can do immediately

  1. Check your current plan in App -> Pricing

  2. Review expected monthly order volume

  3. Upgrade if your current limit is too low

  4. Re-test checkout after upgrade

If you are already on Pro, monthly order limit is not the cause.

When usage resets

Monthly usage resets at the start of a new billing cycle.

If you prefer not to upgrade immediately, scheduling should resume after reset.

How to avoid hitting the limit again

  • Monitor growth weekly

  • Upgrade before seasonal peaks

  • Keep an internal alert when approaching 80 to 90 percent of plan limit

  • Choose a plan based on expected peak month, not average month

Quick troubleshooting checklist

If you suspect limit-related issues:

  1. Confirm current plan and limit

  2. Compare with recent order volume

  3. Check if issue started near end of cycle

  4. Test again after plan upgrade

  5. Contact support with store name and approximate monthly order count

In short

When monthly order limit is reached, new delivery scheduling can pause until:

  • your cycle resets, or

  • you upgrade to a higher plan.

If scheduling is business-critical, upgrading early is the safest option.