How to create time slots and set capacity

Time slots let customers choose when they want delivery or pickup.

Capacity controls how many orders can book each slot, so your team does not get overloaded.

A time slot is a delivery or pickup window, for example:

Each slot can have:

Go to App -> Settings -> Time Slots.

Create a slot with these fields:

Save the slot when done.

Repeat for each delivery window you want to offer.

Capacity is counted per slot, per date.

Example:

When 10 orders already selected that slot on the same date, the slot is no longer available for new customers on that date.

This helps prevent overbooking.

For most stores, start with 2 to 4 slots:

Capacity suggestion:

Adjust weekly based on actual fulfillment speed.

Time slots only appear on their active days
Full slots are hidden/blocked automatically
If no slots are available for a selected date, customers cannot choose a time
Slot availability is also affected by lead time, cutoff, holidays, and method rules

Time slots are limited by plan:

If you hit your limit, remove unused slots or upgrade your plan.

If customers cannot see time slots:

Good time slot design improves customer experience and keeps your operations stable.