Add custom message for each delivery method

What this article covers

This guide explains how to show a custom message for each delivery method:

  • Shipping

  • Local Delivery

  • Store Pickup

Use method-specific messages to give customers clear instructions during selection.

Why use custom messages?

A short message can reduce confusion and support questions.

Examples:

  • Pickup requires ID

  • Local delivery has area limits

  • Shipping has same-day cutoff

Show the right message only when that method is selected.

Where to configure

Go to App -> Settings -> Delivery Methods.

For each method card (Shipping, Local Delivery, Store Pickup):

  1. Enable Show custom message

  2. Enter your message text

  3. Click Save

How it works for customers

When a customer selects a delivery method, Azent shows that method’s message under the widget.

Examples:

  • Customer chooses Store Pickup -> sees pickup instructions

  • Customer switches to Shipping -> sees shipping note instead

Only the active method’s message is shown.

Message examples (ready to use)

Shipping

  • "Orders after 5:00 PM are processed next business day."

Local Delivery

  • "Local delivery available within 10 km. Driver will call before arrival."

Store Pickup

  • "Please bring your order number and a valid ID for pickup."

Keep messages short and action-focused.

Best practices

  • Write one clear instruction per message

  • Keep it under 1 to 2 lines if possible

  • Avoid policy-heavy paragraphs

  • Match message content with actual operation rules

Common mistakes

  • Message enabled for wrong method

  • Message updated but not saved

  • Message too long and hard to read

  • Message conflicts with your actual cutoff/lead-time settings

Quick troubleshooting checklist

If message does not appear:

  1. Confirm Show custom message is enabled for that method

  2. Confirm message text is not empty

  3. Confirm that method is currently selected by customer

  4. Save settings and refresh cart/checkout

  5. Check if theme CSS is hiding note area

In short

  • You can set different messages for Shipping, Local Delivery, and Store Pickup

  • Customers only see the message for the selected method

  • Short, clear instructions improve checkout clarity and reduce support requests

If needed, update messages seasonally (holiday schedules, weather delays, special pickup windows).